Information Technology

IT Service Where and When you Need IT.

System Server Administration

Your Network Systems are the backbone of your Information Technology infrastructure. In some cases, may even be the last remaining pieces of legacy hardware and software in your organization, and a key barrier to improved information communication technology. Our experts have the expertise to intelligently manage, route and prioritize application use to match demand and help create a unified system of global connectivity.

Capabilities:

Monitor IT systems and ensure operations at peak efficiency, and identify and resolve any degradation, unusual activities, or system downtime.
Perform system and server backups and restoration of systems and servers. Perform backups in accordance with organization policies and procedures.
Perform server administration of file, web, SQL, and printer servers, including installation, configuration, setup, testing, troubleshooting, documentation, and decommissioning of systems and associated equipment and hardware.
Install and maintain the software product baseline.
Perform configuration management.
Perform LAN/WAN/WLAN server and PC hardware and software services such as troubleshooting, installing, upgrading, and testing of network components.
Perform administration and support of systems, site host servers, Microsoft SharePoint servers and sites.
Perform Active Directory administration to include account creation, deletion, rights assignment, and the troubleshooting of accounts.
Perform storage administration to include Storage Area Network (SAN) and Network Attached Storage (NAS) devices.

Client Administration

Harnessing the power and capability of your legacy and emerging IT systems environment is key to increasing business acceleration and reaping the value of your IT investments. Let our experts help you in exploiting this technology by assisting you to improve, sustain, maintain, and administer the inherent complexity of your IT systems environment.

Capabilities:

Provide client administration for Microsoft desktop and laptop systems.
Network registration of client equipment into the current installation software & asset management application.
Establish new, maintain, delete, and trouble-shoot Active Directory client accounts & client systems.
Trouble-shoot and resolve user, client standard application, configuration problems via telephone assistance call, remote control and at user locations.
Maintain local standard operating system, and local and standard client application software to configuration, service pack, patch, and security fix and virus definition standards.
Perform troubleshooting to resolve desktop baseline application and E-Mail problems.
Coordinate standard system image configuration changes.
Provide guidance to desktop services technicians, assigned users and peers.
Install, configure, and maintain desktop applications.
Install, configure, and maintain desktop Commercial off-the-shelf (COTS) and Government off-the-shelf (GOTS) client applications.
Assist System Administrators in installing and testing of system software or network hardware configurations and coordinate the documentation of hardware and software changes.

Information Assurance

Networked and Computing environments are dynamic, threats are continuously emerging, and new process and technology solutions are developed to fight off the evolving threat. Our experts can help you implement, monitor, troubleshoot, secure, and manage your complex IT environment. We can help ensure the necessary actions are taken to protect and defend network availability, protect data integrity and provide the ability to implement effective computer network defense.

Capabilities:

Perform security services for LAN/WLAN/WAN, communications equipment, servers, PCs and peripherals in accordance with Information Assurance best practices.
Conduct initial and continual assessments (including vulnerabilities), using approved tools, tactics, and techniques to facilitate the risk management process and ensure compliance with documented and approved IT system management and Information Assurance Vulnerability Alert security policies and procedures.
Assist the IAO with IT System Certification and Accreditation Support.
Assist the IAO with Information Network Security System Implementation and Maintenance.
Provide Information Systems Security Risk Management Framework (RMF) Audit and Assessment planning, support, and corrective action.
Provide continuous diagnostics and mitigation, security monitoring, intrusion detection, network monitoring, and IT disaster recovery support.

Audio and Video Teleconferencing Support

With more people working from home, or away from the office, video teleconference meetings are more important than ever to keep organizations moving forward and solving problems together. Our experts can help you make the maximum use of your AV and VTC hardware, software, and ancillary equipment and keep your organization more productive and connected.

Capabilities:

Connect VTC sessions, connect new equipment, disconnect equipment, and perform required troubleshooting or certification for the VTC equipment.
Provide on-site operational and sustainment support for installed audiovisual equipment hardware, software, and ancillary items of equipment to include networking and video conferencing tools for enterprise operations centers and classroom programs.

Information Technology

IT Service Where and When you Need IT.

System Server Administration

Capabilities:

Client Administration

Capabilities:

Information Assurance

Capabilities:

Audio and Video Teleconferencing Support

Capabilities:​

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